Travel Concierge in Switzerland: One Contact for Every Transfer

A travel concierge in Switzerland takes the logistics of your trip off your hands, so you deal with one contact instead of several drivers, dispatchers and timetables. At SWISSTRIP, the concierge service is built around ground transport: airport and private-jet pickups, hotel and resort transfers, a chauffeur at your disposal and the coordination of helicopter transfers with partners. We are based in Wetzikon near Zurich, have been in the chauffeur business for around 15 years and are reachable 24/7.

Key facts at a glance

• Service area: airports in Zurich, Geneva, Basel, Innsbruck, Munich and other European cities; hotels, ski resorts and spas in Switzerland, Austria, France and Italy.
• What we coordinate: airport transfers with Meet & Greet, ramp-side pickups at private-jet terminals (FBOs) upon authorization, helicopter transfers with partners, hotel and resort transfers, a chauffeur at your disposal, delegation and event transport.
• Fleet: Mercedes-Maybach S 560 and Mercedes-Benz S-Class W223 (up to 3 passengers), V 250 AMG (up to 6, luggage trailer option), Sprinter VIP (up to 15), minibuses and coaches with up to 70 seats.
• Included as standard: flight tracking, 60 minutes of complimentary waiting time, a name sign in the arrival hall, free child seats on request, pets welcome.
• Payment: no prepayment; bank transfer, cash, Visa/Mastercard or TWINT in the vehicle; VAT-compliant invoices for companies.
• Contact: 24/7 on WhatsApp or at service@swiss-trip.ch; multilingual chauffeurs.

What a travel concierge in Switzerland covers, and what it does not

“Concierge” can mean anything from a hotel desk to a lifestyle membership. Our travel concierge concentrates on what we control directly: vehicles, chauffeurs, timings and the hand-overs between them. In practice that means:

• planning the complete ground itinerary from landing to departure, including multi-stop days;
• matching vehicles to the number of passengers and the amount of luggage, including ski bags and prams;
• tracking flights and moving pickup times when arrivals change;
• coordinating hand-overs with private-jet terminals, helicopter operators, hotels and event organizers;
• a single point of contact via WhatsApp or email, around the clock.

We do not promise reservations at hotels, restaurants or events, nor access to fully booked venues. If you already hold those bookings, whether through your hotel concierge or directly, we plan the drives around them so you arrive on time and are collected when you are ready.

Airport arrivals: Meet & Greet and VIP assistance

SWISSTRIP airport transfers include Meet & Greet. Your chauffeur waits in the arrival hall with a name sign, helps with your luggage and walks you to the car. Because we track your flight, a delay simply moves the pickup time, and the first 60 minutes of waiting are complimentary. The process is explained step by step in our guide to Meet & Greet at Zurich Airport.

If you want fast-track handling inside the terminal, Zurich Airport runs its own VIP Service (page in German), open to passengers regardless of airline or booking class. According to the airport, it includes priority security and passport control, a personal attendant, the VIP Lounge and a transfer by luxury vehicle between the aircraft and the lounge; arriving guests are then escorted to their chauffeur or chosen pickup point. That service is booked with the airport, not with us. SWISSTRIP takes over for the onward drive, and we agree the hand-over point in advance so there is no gap between the two.

Private jet and helicopter connections

For private aviation, our chauffeur can meet you ramp-side at the FBO when the handling agent and the airport authorize vehicle access; otherwise we wait at the private-jet or general aviation terminal. Share your expected arrival time and the handling agent's details with us early, as access is arranged in advance. More on this in our article on private-jet pickups at Zurich and Geneva FBOs.

Where a mountain destination is better reached by air, we coordinate the helicopter transfer with partner operators and time the ground legs at both ends, for example between the airport, the helicopter departure point and your hotel or chalet. Our guide to helicopter transfers in Switzerland explains how these combined journeys work.

Hotel, ski resort and spa transfers

Most concierge requests end at a hotel door. We drive to hotels, ski resorts and spas across Switzerland, Austria, France and Italy, from city hotels in Zurich and Geneva to Alpine chalets. For ski trips, the V 250 AMG can tow a luggage trailer, which keeps skis, boot bags and suitcases out of the passenger cabin. Child seats are free on request, and pets are welcome on board.

Tell us about any arrival details at your accommodation, such as a separate entrance, a late check-in or a chalet without direct road access, and we plan the last stretch accordingly. Our page on hotel transfers in Switzerland and across Europe has more on typical routes.

A chauffeur at your disposal

Instead of booking separate rides, you can keep a chauffeur and vehicle at your disposal for as long as your program requires. That suits back-to-back meetings in Zurich, shopping and sightseeing, or a day trip to Lucerne or the mountains, with the car waiting nearby while you are inside. Plans can change during the day; you tell the chauffeur, and the route adapts.

Our chauffeurs are security-trained and multilingual. If your situation calls for close protection, we arrange it through licensed partners rather than providing it ourselves.

Business delegations and events

For companies, delegations and event organizers, the concierge role becomes a coordination task: arrivals spread across several airports and times, guests who need to reach the same venue at the same moment, and changes at short notice. SWISSTRIP has worked at the World Economic Forum (WEF) in Davos and with delegations, combining sedans for principals with V-Class vans, Sprinters and coaches for the wider group. Companies receive VAT-compliant invoices.

Read our WEF Davos logistics guide and, if you organize travel for executives, the guide for executive assistants.

Choosing the right vehicle

The full specifications, including luggage capacity, are listed on our fleet page.

How booking works

1. Send us your itinerary: flight details, number of passengers, luggage and every address involved.
2. We propose suitable vehicles and send a fixed price for the whole plan.
3. You confirm. No prepayment is required.
4. On the day, we track your flight and your chauffeur meets you as agreed.
5. You pay by bank transfer, in cash, by Visa/Mastercard or TWINT in the vehicle; companies receive a VAT-compliant invoice.

Request a fixed price

Tell us where you are landing, where you are going and who is traveling, and we will send a fixed-price proposal for the whole itinerary. Contact SWISSTRIP, message us on WhatsApp or write to service@swiss-trip.ch, at any time of day.